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Building and Safety

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1. How do I obtain a certificate of occupancy?

Certificates of Occupancy are issued by the Los Angeles County Building and Safety office. The Building and Safety office is located in Calabasas, and may be reached at 818-880-4150.

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CityCare

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1. What services does CityCare cover?

Here are a few:

Broken Sprinklers
Street Light Outages
Trash, recycling, and hazardous waste questions/programs
Landscaping Maintenance
Pot Holes
Street Repairs
Graffiti

2. What do I do when I notice something after the City's regular business hours?

You have two choices.
1. Visit the CityCare page on this website and your concern will be forwarded to the appropriate staff member for follow up.
2. Call City Hall at 818-706-1613. Your call will be answered by the City's after-hours answering service and forwarded to the appropriate staff member.

3. How will my report be answered?

Residents who call will receive a call back from City staff with the latest update on their report. those who submit their report through the website will receive the same follow up message via phone or email (your preference).

4. When is it appropriate to call 911, the Sheriff's Station, or CityCare?

Call 911 for all medical and life threatening situations. Call the Sheriff's Station, 818-878-1808, for more serious concerns, such as reckless driving or suspicious solicitation. CityCare is here to help our community come together to maintain our City's quality environment.

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Connect CTY

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1. What is the Connect-CTY service?

The Connect-CTY service allows authorized civic leaders to create and rapidly disseminate time-sensitive messages to every telephone number stored in the notification database. With the Connect-CTY service, authorized users can send thousands of messages in minutes. Only authorized officials are allowed access to the system.

2. How does the service work?

Authorized officials record a voice message that is then delivered quickly to individual phones in the notification database.

3. What types of messages will be sent using the service?

Any message regarding the safety or welfare of our community would be disseminated using the Connect-CTY service.
Examples would include severe weather warnings and updates, hazardous traffic or road conditions inside the city or affecting local routes, and any other situation that could impact the safety, property, or welfare of our citizens.

4. Does the Connect-CTY service replace other systems that have been used to provide time-sensitive information to residents?

This system is a significant enhancement to existing means of communication and is a replacement for the emergency call systems we have used in the past.
The call-in information line (818) 706-1613, will still be available. Also, TV and our city web site will continue to broadcast important announcements.

5. Is my telephone number included in the notification database?

It is our intention and hope that every residence and commercial / business facility in our community be included in the notification database. For businesses, we only store one main phone number. For residents, we may have more than one number that belongs to you in the database. Additionally, you may request to have a secondary number be entered into our database for priority calling.

6. May I use a cell phone as my notification database listing?

Yes, we can accept cell phones as secondary phone numbers in the database and encourage you to request that your number be included.

7. What precautions are being taken to protect personal information?

Connect-CTY® is a service of The NTI Group, Inc. (NTI). NTI takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about our clients to any third party. From a technical perspective, we utilize multiple physical and virtual layers of firewalls to maintain data security. NTI only utilizes secure transmissions with its customers. No confidential information is ever transmitted between NTI and its customers using e-mail or FTP, but rather always utilizes either a VPN tunnel or SSL. Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24/7 with full-security personnel. All data is encrypted prior to being placed on tape for offsite storage. NTI also retains an external, independent security firm to perform annual security audits.

8. Will there be a way to positively identify incoming calls which are made by the city using the system?

The caller-ID number for calls generated by the Connect-CTY service will be the same as the City Hall number: (818) 706-1613. In addition, every message will begin with the same standard announcement: “Hello, this is (name) from the City of Westlake Village calling with an important message from the city hall ”. The message content will follow this standard introduction.

9. Will the Connect-CTY service work if I have a call screening system on my phone?

There are several varieties of call screening devices which use differing protocols for screening. In general, the system has been found to work with these devices; but, some may require some type of pre-programming to allow our city’s telephone number to pass through. We may conduct periodic test to assure that messages are being delivered to numbers in the notification database.

10. If I am a non-resident home or condominium owner, what phone should be listed in the notification database?

For non-residents or owners who reside out of our city, you may provide an additional phone number to be included in our database to contact during certain situations. In general, calls are sent to the primary number only, but we also have the ability to call multiple numbers for each resident or business when requested by the resident or business. Please contact our city hall at (818) 706-1613 to provide us with that information.

11. Do I need to add a suite number or apartment number to my address entry?

When adding address information to the system, it is not necessary to add a suite or apartment number to the system. Mail will not be sent based on addresses entered into the system and address information is only used if calls need to be sent to specific geographic areas within the city.

12. If I have provided more than one phone number, when will they be called?

Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers. In most cases, we will be sending calls only to one phone number.

13. My primary phone or my second listing is a cell phone with a non-local area code. Will the Connect-CTY service call numbers outside the area?

Yes. The area code does not impact whether or not a call is made.

14. How does the Connect-CTY system respond to busy signals or no-answer situations?

For busy signals, the call will be repeated several times in an attempt to reach you. The same is true for no-answer and call-waiting. If the phone is answered by a message recorder, the message will be left on the answering device. If, after several attempts the call does not successfully go through, the system will stop attempting to call.

15. I am receiving city notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?

Yes. Please contact us at (818) 706-1613 to change the phone number in our notification database.
I was not able to listen to the entire call. Is there a way to repeat the message?
Yes, at the end of the message playback, simply press the star (*) key on your telephone to have it repeated in its entirety.

16. I answer the phone but the “Hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?

Repeating or looping of messages happens when the system detects excessive noise in the background. This can be caused by loud radio/television volumes, people talking, or busy traffic noise. When you receive the next call, say “hello” once and turn down the volume of your radio/television or press the mute button on your telephone to allow full message delivery.

17. Will I receive calls other than non-emergency notifications?

City generated informational notifications which may include power outages, road closures, public hearing notices, etc. may be sent by the city to the listed phone numbers loaded in the Connect-CTY System. If your phone number is unlisted and you would like to receive city information notifications, please call City Hall at (818) 706-1613 or sign up on the city website through the Connect-CTY link.

18. Is there a way to opt-out of receiving non-emergency notifications?

If you like to opt-out of non-emergency phone calls, but still want to receive emergency notifications please call City Hall at (818) 706-1613.

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Engineering

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1. How do I report a streetlight outage?

You can contact the City offices directly at 818-706-1613 or simply report the problem to Southern California Edison either by phone at 800-611-1911 or via the website address below. Report a street light outage

2. How do I report a service request to the CIty such as a pot hole, a damaged street sign, a traffic signal malfunction, a broken sprinkler head, etc.?

You can either call the City Hall at 818-706-1613 or access the CityCare online system below to report a variety of service needs. The City's website now features a new online, electronic service request form that allows residents to report any type of problem directly to the City, and information submitted will be forwarded to the appropriate City staff member for action and resolution. CityCare

3. How do I find out more about Capitol Improvement projects in the City?

Questions regarding the City's Capital Improvement Projects should be directed to the City Engineer's office.   

4. Who do I contact about drainage issues?

Questions regarding drainage issues should be reported to the City Public Works inspectors. If needed, the City Inspector will visit the site and call the resident back with an answer or direction to further help.  Public Works inspectors can be contacted at 818-706-1613.

5. How to I obtain an encroachment permit?

All encroachment permits need to be submitted to the City Engineer's office and must contain the following information:
1. Los Angeles County Encroachment Permit Application (for more information contact L.A. County Permits at 310-649-6300) 
2. Scope of Work
3. Location Map

6. Not finding the answer you are looking for?

Contact City Engineer Roxanne Hughes at 818-706-1613 or via email.

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General

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1. How do I obtain a birth certificate?

For details on obtaining a Birth Certificate contact the Los Angeles County Clerk website or 562-462-2137 or 818-374-7176. LA County Clerk Website

2. How to I obtain a Death Certificate?

For details on obtaining a Death Certificate contact the Los Angeles County Clerk website or 562-462-2137 or 818-374-7176. LA County Clerk Website

3. Is Westlake Village located in Los Angeles County or Ventura County?

This is a tricky question as the greater Westlake Village area, when it was originally developed, spans these two counties. However, the answer is straightforward enough: if you reside in the incorporated area of the City of Westlake Village, you are located in Los Angeles County, and if you reside in the Westlake Village section of Thousand Oaks, your residence is in Ventura County. A complete list of streets located in the City of Westlake Village can be found by the link below. Listing of all City streets

4. Do I need a City business license to operate a business in the City of Westlake Village?

The City does not have a business license requirement, however, business owners must check with the City's Planning Department to determine if there are any other requirements. In certain cases, the City of Westlake Village, the County of Los Angeles, the State of California, and/or other public entities may require a particular license and it is the responsibility of the business owner to research and obtain any required license(s).

5. If I would like to get more involved in my City, what opportunities are available?

The City always encourages and welcomes your involvement in civic activities which can take the form of participation on City committees, task forces, volunteer programs like the Disaster Response Team or the Volunteers in Policing Programs, special projects, and other programs. Please contact the City Manager's Office at 818-706-1613.

6. How and where do I register to vote?

You may register by completing a Los Angeles County registration-by-mail form available at City Hall or online at  https://lavote.net/home/voting-elections. Please call the Los Angeles County Registrar/Recorder’s Office at 562-466-1310.

Registration Form Website

7. Who handles Building and Safety services for the City?

Administration of Building Codes is the responsibility of the Los Angeles County Building and Safety office. This office also is responsible for the checking of plans for compliance with building codes, issuance of building permits, and performance of building inspections. The Building and Safety office is located in Calabasas, and may be reached at 818-880-4150.

8. Are City Council meetings shown live on T.V. or streamed online?

Westlake Village Channel 10 is the City's government access channel.  City Council meetings are shown live on the second and fourth Wednesday of every month at 6:30 pm.  For a schedule of City Council meeting replays and other Channel 10 programs please click here.  City Council meetings are also streamed live and available on demand on the City website. 
City Webpage

9. Does the City publish a newsletter?

The City newsletter is published twelve times a year and mailed to all residents in the City of Westlake Village.   Hard copies are available in City Hall and online versions of the newsletter are available on the website. The City also produces an award winning video newsletter available on the City's website.

City Webpage

10. How do I submit a claim to the City?

For information on submitting claims to the City contact the City Clerk at 818-706-1613.

11. What are the City's Development Standards?

Development Standards are established by the Westlake Village Municipal Code (and by CC&R's, in the case of residential properties within homeowner associations). Questions regarding the development standards for a given property may be directed to the Planning Department at 818-706-1613.

12. How do I request documents from the City?

Requests for documents and maps from planning projects should be directed to the Planning Department. Non-planning documents should be requested from the City Clerk. Both of these departments can be reached at 818-706-1613.

13. Where can I obtain information on City elections?

For information on City elections contact the City Clerk at 818-706-1613.  For the most recent Election results click on the link below.
Election information

14. What are the City's regulations on fences and walls?

Fences and walls taller than 42 inches in height require a Fence Permit, issued by the Planning Department. There is no fee for this permit. Some fences and walls may also require a building permit. For further information, contact the Planning Department at 818-706-1613.

15. How do I obtain a permit to host a special event on public property including run or bike events?

Applications to hold a special event on public property in the City of Westlake Village can be found on the link below.

Additonal Information

16. How do I obtain a permit to film in the City?

Filming on private or public property requires a film permit.

Additonal information regarding Film Permits

17. Does the City have Homeowner's Associations?

All neighborhoods within the City of Westlake Village, with the exception of Southridge Trails, have an established homeowner association (HOA). These associations administer each neighborhood's Covenants, Codes, and Restrictions (CC&R's) which set standards for property maintenance and improvement. These standards are in addition to the City's Municipal Code's requirements, but do not supersede them. Both the City's requirements AND the HOA requirements must be met. Questions regarding your CC&R's should be directed to your HOA board or management company. If you do not know which company manages your HOA, you may obtain this contact information by calling City Hall at 818-706-1613.

18. How do I obtain a marriage license?

For details on obtaining a Marriage License contact the Los Angeles County Clerk website or 562- 462-2137 or 818-374-7176.
Los Angeles County Clerk Website

19. How do I obtain a passport?

For details on applying for a Passport, click here on the link below.
Passport Information

20. How do I obtain a permit from the City?

Permits are issued by several City and County departments. If you are unsure of which department to contact regarding your particular issue, please contact the Planning Department at 818-706-1613.

21. How do I obtain Public Records from the City?

To make a public records request contact the City Clerk at 818-706-1613.

22. Where do I get information on street signs in the City?

To report issues pertaining to street signs, contact the City's Traffic Engineer at 818-706-1613. For information on Street and Traffic signs please visit the city's website.

23. Is there free wifi at the Civic Center?

The Westlake Village Library offers free wifi access.  User will need a free LA County Library card and a user pin number.  Please call the Library for more information, 818-865-9230.

24. Not finding the answer you are looking for?

You can contact City Hall directly, 818-706-1613 or via email. Email City Hall

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Library

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1. Does the library offer Youth programs?

 The Westlake Village Library offers several free programs that include music, story telling and art for children of all ages. Please call the Library for more information, 818-865-9230.

2. What are the library hours?

The Westlake Village Library is located at 31220 Oak Crest Drive (next to City Hall). To contact the WLV Library, please call 818-865-9230. 

Hours of Operation (Effective April 19, 2021) 

Monday             10 am - 6pm    

Tuesday           12 pm - 8 pm  

Wednesday      10 am - 6 pm 

Thursday          10 am - 6 pm 

Friday               10 am - 6 pm 

Saturday           Closed

Sunday             Closed

3. Does the library offer "Teen" specific programs?

The Westlake Village Library's Young Adult Resource Center is a dedicated room within the Library for teenage patrons. The room includes computers, online tutoring help, and test preparation materials. The library offers teen programs throughout the year. Please call the Library for more information, 818-865-9230.

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Parks and Recreation

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1. When do the City's parks open and close each day?

Three Springs Park and Berniece Bennett Park which feature basketball courts with lights, are open from 6:00 am to 10:00 pm daily (except during the months of June, July, August, and September when these two parks are open to 10:30 pm daily). The City's other three neighborhood parks, Canyon Oaks, Foxfield, and Russell Ranch, are open daily from dawn to dusk.

The Westlake Village Dog Park will be open to the public on July 21 in the afternoon. The hours for the dog park are 7:00 am to 5:00 pm except during the months of June, July, August, and September when the park will be open from 7:00 am to 7:00 pm. 

The Westlake Community Park is open from 5:00 am until 10:00 pm daily. The skate park is open from dawn until dusk and the sports fields are open until 9:00 pm. 

2. Can I reserve a City park for a birthday party?

City parks may not be reserved as they are required to remain open to the public. However, you are more than welcome to have a birthday party in one of the City's parks. If you are looking to hold a larger event on public property, please fill out the special event application form. Please remember that one small inflatable device, such as a slide or moon-bounce, is permissible in City parks as long as you fill out a Bouncer Application. Bouncers are not permitted at the Westlake Community Park. The City also requests that all trash or debris in the area or be properly disposed of in the park trash containers.

3. I've heard that the City rents out field time for sports organizations wishing to reserved a field at Oaks Christian School. Is that true?

Yes, the City serves to coordinate after-school usage of several of the baseball, softball, and soccer fields at this school through a unique and collaborative agreement with the OCS. The City is pleased to work with local youth teams and organizations such as AYSO, Westlake Pony Baseball, and Westlake/Agoura Girls Softball to help schedule usage by these major organizations who, in turn, schedule specific play and practice times with their respective individual teams.

4. What youth public recreation programs does the City offer?

The City of Westlake Village offers an After School Enrichment program and Summer Recreation programs at White Oak Elementary School through a contract with the Conejo Recreation and Park District.  Please call City Hall for additional information, 818-706-1613.

5. What senior recreation programs does the City offer?

 The City of Westlake Village offers Senior Recreation programs in the Community Room at the Westlake Village Civic Center. Programs include fitness classes, bridge, and computer classes.  Senior Programs are open to all Westlake Village residents aged 55+.  Non residents are asked to pay an additional fee. For additional information and a schedule of classes available, please contact City Hall at 818-706-1613.

6. Not finding the answer you are looking for?

You can contact Taylor Pineda, Community Services Coordinator at Taylor@wlv.org.

Email Brianne Anderson

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Planning

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1. Where do I obtain a building permit?

Building permits are obtained through the Los Angeles County Building and Safety Department located at 26600 Agoura Road, Suite 110, Calabasas, California, 91302. Office hours are Monday-Thursday, 7:00am to 5:30pm, Telephone 818-880-4150.

2. Who do I call for questions regarding the General Plan?

Questions regarding General Plan policies and designations may be directed to the Planning Department at 818-706-1613.

3. How do I obtain a Plan Check from the City?

Plan Checks are performed by several City and County departments. If you are unsure of which department to contact regarding your particular issue, please contact the Planning Department at 818-706-1613.

4. Who do I contact about an unsafe or unhealthy home in the City?

Questions or complaints regarding substandard housing conditions may be directed to Los Angeles County Health Department at 818-902-4470.

5. Where do I begin if I am interested in building in the City?

Construction of new structures and repairs/improvements to existing structures will generally require some sort of permitting. The Planning Department can advise you of needed permits and where to begin for each. Contact the Planning Department at 818-706-1613.

6. Not finding the answer you are looking for?

You can contact the Planning Department at 818-706-1613.

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Public Safety

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1. When is it appropriate to call 911 or the Sheriff's Station directly?

IN AN EMERGENCY, always call 911! When calling from a land-line or cell phone in our area, your call will be directly answered by the Lost Hills Sheriff's Station. If your call is NOT AN EMERGENCY, call the Lost Hills Sheriff Station's business line at 818-878-1808. Lost Hills Sheriff's Station is led by Captain Josh Thai.

2. What do you recommend I do if I see someone speeding or driving recklessly in the community?

Residents are encouraged to contact the Lost Hills Sheriff's Station's STTOP Program at 818-880-5420 to report the incident, the make of the car, and the license plate number, if possible. The program is designed to intervene when a young driver or even an adult displays poor judgement or dangerous driving behavior. Upon receipt of the information, a Sheriff's Deputy will be assigned to make contact with the offending party to address and correct the bad-driving practices. Such contact does not result in the issuance of a ticket for enforcement purposes, but rather is geared toward helping the individual better understand the importance and need to correct some aspect of their driving behavior.

3. Does the City impose any requirements for door-to-door solicitation?

Yes. Solicitors in the City are required to have a license from Los Angeles County, and solicitation activities are prohibited during the hours of 5:00pm and 9:00am except during Daylight Savings Time when it is prohibited from 7:00pm to 9:00am. If suspicious of any solicitation activities, please call the Lost Hills Sheriff's Station at 818-878-1808.

4. How long can a vehicle be parked on a public street?

Vehicles may not be left parked on a public street for more than 72 hours. Residents may report vehicles left on public streets to the Lost Hills Sheriff's Station at 818-878-1808. Abandoned or inoperable vehicles left on private property are the responsibility of the property owner, and may be reported to the Planning Department at 818- 706-1613.

5. Who handles Animal Control Services for the City?

The City of Westlake Village contracts with Los Angeles County to provide animal control services.  The Agoura Animal Shelter currently covers 125 square miles, providing field services to Westlake Village and five other cities including the unincorporated Los Angeles County area.  Los Angeles County Animal Control Agoura Hills Animal Shelter is located on 29525 Agoura Road, Agoura Hills, CA 91301 and can be contacted through telephone at 818-991-0071.

6. Are the restrictions on parking recreation vehicles, trucks, and trailers on City streets?

Vehicles exceeding twenty-one feet, eighty inches in width, or eighty-two inches in height may not park on any streets within the City for longer than four hours at any one time.  Vehicles which are in the active process of being loaded or unloaded can be parked up to 24 hours along with vehicles engaging in emergency repairs of a home or business.    For temporary parking of recreational vehicles, please visit our Oversized Vehicle Permit page or contact City Hall at 818-706-1613.  All temporary oversized vehicle permit requests should be made at least 72 hours in advance.

7. What information does the City provide on Emergency Preparedness?

The City supports a well-trained, all-volunteer, Disaster Response Team (DRT) to assist the City and first responders in the case of an emergency.  For information on the City's DRT, please call City Hall at 818-706-1613.   Click below for more information. Emergency Preparedness

8. Where can I go to get finger printing?

The Lost Hills Sheriff's Station can provide paper finger printing services for $8.  For more information, please call the Lost Hills Station at 818-8781808 and ask for the station jailer.   For Livescan fingerprinting service in the State of California please visit this website.
Livescan Locations

9. Are there any Sheriff's Department programs specifically for juveniles?

The Lost Hills Sheriff's Station Juvenile Intervention Team (J-Team) is a group of specially trained Deputies and Detectives that handle mostly matters relating to residents under the age of 18.  The J-Team works closely with the schools in our area.  To contact the J-Team, please call the Lost Hills Station at 818-878-1808.

10. How do I start a Neighborhood Watch program?

For information on Neighborhood Watch programs, please contact Deputy Shawn Brownell at the Lost Hills Sheriff's Station, 818-878-1808.

11. Where are the regulations on Noise in the City?

 The City's Municipal Code includes provisions regarding excessive noise. Construction hours are between 7:00 am and 7:00 pm, Monday through Friday, 8:00 am and 5:00 pm on Saturdays.
No construction noise is permitted on Sundays or Holidays. Loud parties, band rehearsals, and equipment operation are frequent causes of noise complaints. Excessive noise during business hours may be directed to the Planning Department at 818-706-1613. Noise complaints after business hours should be directed to the Lost Hills Sheriff's Station at 818- 878-1808.

12. How do I contact the Sheriff's Department in a non-emergency?

All non-emergency inquiries should be made to the Lost Hills Sheriff's Station business line, 818-878-1808.

13. Does the City have a Volunteer Patrol program?

The Volunteer in Policing program is a group of residents that serve as the eyes and ears of the Sheriff's Station.  Approved volunteers receive a uniform, training from a Deputy, and attend regular meetings.  For more information on the program, please Deputy Robert DeSantis or Deputy Shawn Brownell at 818-878-1808.

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Refuse Collection and Recycling

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1. Does the City provide any household hazardous waste recycling programs for its residents?

Yes. The City offers several programs described as follows:

Small Batter Drop-Off Program: Residents may drop off small used batteries, rechargeable NiCad batteries, and Lithium Ion batteries at City Hall during regular business hours.

Door-to-Door Hazardous Waste Program: Residents can arrange to have waste picked-up at their home by calling the CIty's recycling hotline at 800-579-4979; pick-ups will be scheduled on a first-come, first-serve basis.

Bulky Item and E-Waste Recycling: Residents can either call 805-522-9400 to schedule this cost-free service for a pick-up of two bulky items twice per year or call the City's recycling hotline at 800-579-4979 for other e-waste options.

2. Who provides trash pick-up services to the City?

Residential refuse service is provided by Waste Management, Inc.
Questions regarding residential service should be directed to Waste Management at 805-522-9400. Non-residential service may be provided by one of several different haulers. Questions should be directed to your hauler, or to the City's solid waste consultant at 800-579-4979.

3. My neighbor's yard is accumulating trash. Who do I call?

Accumulation of garbage and debris on private property is regulated by Homeowner Associations as well as the City. Violations are the responsibility of the property owner, and should be reported first to the HOA management company, and then to the Planning Department at 818-706-1613.

4. Not seeing the question you are looking for?

You can contact Megan Sinkula, Associate Planner at 818-706-1613 or via email at Megan@wlv.org.

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Sports Fields

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1. Who can use the Oaks Christian Sports Fields?

Oaks Christian fields are used by youth sports groups who serve residents of Westlake Village. Scheduling is primarily done through the sports organization (AYSO, WAGS etc.). Please call City Hall, 98180 706-1613 for more questions.

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Transportation

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1. What transportation programs does the City provide for its residents?

The City provides Senior Citizen/Disabled Dial-A-Ride services. This is a general dial-a-ride service for residents over the ages of 65 years or for those unable to drive due to a disability. Rides are $4.00 one way to all locations within Westlake Village, Thousand Oaks, and designated stops in Agoura Hills. Riders must pick up a free dial-a-ride identification card to City Hall prior to first use. Please call 818-707-2900 to arrange for service.